Accessibility Statement for Epay

This accessibility statement applies to Epay – the application used for digital employee documents and communications.

How accessible this website is

Epay has been designed for use by as many people as possible. The text is clear and simple to understand, and you should be able to:

• Zoom in up to 300% without problems
• Navigate the website using just a keyboard or speech recognition software
• Listen to the website using a screen reader (including the latest versions of JAWS, NVDA and VoiceOver)

What to do if you cannot access parts of this website

This Epay website is operated, developed and maintained by Datagraphic for your employer.

If you experience any accessibility issues or need information in a different format, please contact your employer with:

• The web address (URL) of the content
• Your email and name

Your employer will review all accessibility enquiries and coordinate with Datagraphic to investigate and resolve any technical issues as quickly as possible.

Reporting accessibility problems with this website

If you experience accessibility issues, please contact your employer, as they have provided you access to this service.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you are not happy with a response to your complaint about this website, you can contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

Non-compliance with the accessibility regulations

1. PDF uploads: PDFs supplied by your employer or a third-party (at your employer's request) may not be accessible. Epay does not control the content uploaded by your employer or a third-party.

   We do provide employers with information on how to make PDFs more accessible.

2. Colour contrast: The default Epay colour scheme meets minimum contrast ratio requirements. However, where your employer has chosen alternative colours for this website to meet their brand guidelines, this may result in a reduced colour contrast that falls below accessibility standards.

   We work with employers to help them choose accessible colour combinations and provide tools to support these decisions.

Content that’s not within the scope of the accessibility regulations

3. Some documents/content uploaded by employers or their third-party providers fall outside the scope of the accessibility regulations.

How we tested this website

This website's accessibility has been assessed through: External evaluation by the Shaw Trust Accessibility Services

Epay has been awarded the Shaw Trust Accessibility Accreditation. Any website displaying this mark has been tested by individuals with a wide range of disabilities and has been found to be accessible.

What we’re doing to improve accessibility

We are committed to maintaining and improving the accessibility of this website. To achieve this, we:

• Review accessibility as part of every major update
• Act on feedback from users and accessibility audits
• Work with external experts such as Shaw Trust to ensure compliance with WCAG 2.2 AA standards

This statement was last reviewed and updated on 10 November 2025.